Welcome to the Salford Fashion FAQ Page

We’ve put together answers to the questions we hear most often, so you can shop with confidence. If you can’t find what you need below, our team is happy to help.

Question 1: When should I expect my order to arrive?

Answer: Our delivery is split into two stages:

• Processing time: 1–2 business days (order preparation and dispatch)
• Delivery time: 5–7 business days (shipping in transit)
• Total estimated timeframe: 6–9 business days

For full details, please see our Shipping Policy.

Question 2: Is shipping free?

Answer: Yes. We provide free delivery on all orders shipped within the United Kingdom. You can read more in our Shipping Policy.

Question 3: Where is Salford Fashion based?

Answer: Salford Fashion is a UK-based online fashion retailer. We offer a carefully selected range of style-forward pieces and currently deliver to customers within the United Kingdom.

Question 4: What happens if my item arrives damaged or faulty?

Answer: If your order arrives with a defect, we’ll arrange a replacement at no extra cost. Please contact us and return the item within 30 days of delivery. More information is available in our Refund Policy.

Question 5: Can I cancel after placing an order?

Answer: We offer a 24-hour cancellation period. If you need to cancel within that window, email us at info@salfordfashion.com

Question 6: What is your returns policy?

Answer: We aim to keep returns straightforward and stress-free. For step-by-step guidance and eligibility, please visit our Refund Policy page.

Question 7: How long do refunds take once you receive my return?

Answer: After your return is delivered to us and checked, we’ll issue your refund. In most cases, refunds appear on the original payment method within 7 business days, though timing can vary depending on your bank or payment provider. See our Refund Policy for complete information.

Question 8: Do you offer a warranty or guarantee?

Answer: Yes. All purchases include a 30-day warranty. Details and coverage are outlined in our Refund Policy.

Question 9: What’s the best way to contact customer support?

Answer: You can reach us via our Contact page, or email us directly at info@salfordfashion.com

Question 10: Do you ship outside the UK?

Answer: At this time, we deliver only within the United Kingdom.

Question 11: Do you have a physical shop I can visit?

Answer: We operate exclusively online, which helps us keep prices competitive and our collection wide-ranging.

Question 12: Do you support bulk or wholesale-style orders?

Answer: Yes, bulk purchases are available. Please contact our team for options and next steps.

Question 13: How do exchanges work?

Answer: Exchange guidance and requirements are explained in our Refund Policy.

Question 14: How can I track my parcel?

Answer: You can follow your shipment status through our Order Tracking page.

Contact Details

Store Name: Salford Fashion
Address: 30 New Bailey St, Salford, M3 5FS, United Kingdom

Email: info@salfordfashion.com
Contact Form: CLICK HERE
Phone: +31649141139

Customer Service Hours: Monday to Friday – 9:00 AM to 5:00 PM (GMT)

We will respond to all emails within 24 hours on business days.